BBB provides training and technical assistance in conflict resolution, communications, presentation skills, negotiation principles, customer service and decision writing for administrative hearings. Training programs are offered in standard design or in customized format, based on an assessment of your needs.
A key advantage of our training is that we actively practice in all training subject areas, developing our instruction from the hands-on experience of hundreds of BBB employees and clients. Through the operation of ongoing programs, our staff builds the communication, conflict management, mediation, negotiation, arbitration, customer service and writing skills that are the foundation of our training.
The broad experience of BBBs in addressing requests for assistance and information has provided a clear understanding of customer needs and expectations that can benefit any worker, business or agency that serves the public.
Training modules include:
- Conciliation Skills
- Collaborative Negotiations
- General Mediation Skills
- Presentation and Training Skills
- Arbitrator Training
- Effective Communications
- Conflict Management
- Quality Customer Service
- Administrative and Advisory Decision Writing
Businesses and organizations interested in receiving onsite training for a group of employees can request a needs assessment and customized training that will best meet their goals and interests. Contact Erin Jones at 512.445.4748 for more information about customized training.