BBB
Warns Online T-shirt Retailer Does Not Deliver
Complaints
Allege that T-Shirts Paid for Never Arrive
Austin,
TX - February 16, 2011 – Complaints
continue to pile up against online t-shirt company, Ray's
Garage, Inc. regarding consumers paying for customized t-shirts but never
receiving them. BBB
has notified the company of ten complaints filed against them in the past 2
months, but the company has failed to respond.
While the
company’s website is registered to an Austin-based location, the complaints
filed against the company are generated from consumers nationwide. The
complaints allege that the t-shirts ordered have never been received following
the online payment. In addition, several consumers also report that they are
unable to get a response from the business regarding the status of their
delivery.
BBB
advises that Ray's Garage, Inc., the t-shirt retailer, is not related to or
affiliated with Ray's
Garage, an automobile repair and service company also located in Austin,
TX. The automobile repair shop, Ray's Garage, does not sell t-shirts online.
Click here
for the current BBB Business Review on Ray’s Garage, Inc. which reports BBB has
issued the company an F
rating for failure to respond to consumer complaints.
BBB
advises consumers to consider the following advice before purchasing a product
online:
- Do Your Research:
Shoppers should always review an online retailer on bbb.org to check on the
seller’s reputation and record for customer satisfaction.
- Pay with a Credit Card: It
is best to use a credit card when shopping online, because under federal law
the shopper can dispute the charges if he or she doesn’t receive the item.
- Keep Documentation of Your Order: After
completing the online order process, a shopper will be provided with
confirmation. BBB recommends printing a copy of the confirmation and any
indication of the expected delivery timeframe for future reference.
- Know Your Rights: Federal
law requires that orders made by mail, phone or online be shipped by the date
promised or, if no delivery time was stated, within 30 days. If the goods
aren’t shipped on time, the shopper can cancel and demand a refund.
To check
the reliability of a company and find
trustworthy businesses, visit BBB.
About Better Business Bureau:
BBB's mission is to be the leader in
advancing marketplace trust. BBB accomplishes this mission by creating a
community of trustworthy businesses, setting standards for marketplace trust,
encouraging and supporting best practices, celebrating marketplace role models
and denouncing substandard marketplace behavior.
Businesses that earn BBB
Accreditation contractually agree and adhere to the organization's high
standards of ethical business behavior. BBB is the preeminent resource to turn
to for objective, unbiased information on businesses and charities.
Contact BBB serving
Central, Coastal and Southwest Texas at (512) 445-4748.
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