Last year, your BBB received over 23,000 complaints from consumers who felt they were taken advantage of by a business. Those looking for jobs, struggling to make money or get out of debt were the most common targets of scammers, hackers and deceptive businesses in 2010.

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Today, the last of several changes to the FTC's Telemarketing Sales Rule go into effect. These regulations will protect consumers from for-profit companies that sell debt relief services over the phone. Whether the company calls you, or you respond to advertising from a for-profit credit counseling, debt settlement or debt negotiation service, the company CANNOT collect an advance fee for their service until:

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Recently several local consumers have notified BBB about phone calls from individuals pretending to be debt collectors and threatening them with legal action or arrest. The consumers are told they must pay a supposed outstanding debt over the phone immediately. In some cases, the callers have social security numbers, bank information and the consumer’s address. BBB wants you to know what to do if a stranger calls claiming you owe them money.

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